English
**Cancellation Policy**
We at Edge Store value your satisfaction and want you to have a great shopping experience with us. However, we understand that sometimes you may need to cancel your order for various reasons. That's why we have a flexible cancellation policy that allows you to cancel your order within 24 hours of placing it, subject to the following terms and conditions:
- You can cancel your order by contacting our customer service team at support@edgestores.com or by calling us at +260974436887. Please provide your order number and the reason for cancellation.
- If you cancel your order within 24 hours of placing it, you will receive a full refund to your original payment method within 7 business days.
- If you cancel your order after 24 hours of placing it, but before it has been shipped, you will receive a partial refund of 80% of the order value, minus any shipping and handling fees, to your original payment method within 7 business days.
- If you cancel your order after it has been shipped, you will need to return the item(s) to us within 14 days of receiving them, following our return policy. You will receive a partial refund of 50% of the order value, minus any shipping and handling fees, to your original payment method within 7 business days of us receiving the returned item(s) in their original condition.
- We reserve the right to refuse or cancel any order for any reason, such as stock availability, pricing errors, fraud, or any other issue. In such cases, we will notify you by email and issue a full refund to your original payment method within 7 business days.
- We also reserve the right to modify or update this cancellation policy at any time without prior notice. The latest version of this policy will be posted on our website and will apply to all orders placed after the date of posting.
We hope you enjoy shopping with us and appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact us at any time.
